Trade like someone’s got your back.
Trade Protection is an extra layer of support, advocacy and peace of mind on every trade shipped in the app — so a lost package or a misrepresented piece never has to be yours to sort out alone.
- Sustainers 🍀
- Included on every in-app trade
- Everyone else
- $2.99 per trade, added at checkout
- Requirement
- Shipped with an in-app label
Whether it’s your first trade or your 50th, swapping feels like magic.
Our goal is to keep it that way. Trading isn’t just adding an item to your closet — it’s creating circular abundance in our lives and our communities.
But sometimes packages get lost, items are damaged in transit, or in rare cases a piece turns up misrepresented. That’s what this is for.
Trading and the circular economy are new paradigms of consumption for most of us. A trade asks for more trust and more communication than handing over money for goods — and we think that’s exactly what makes it special.
Lucky Sweater is the only community platform facilitating 1:1 trading at scale, and we’re learning as we build this space together. Trade Protection is additional support for a one-of-a-kind trading community — not a return policy.
Trading is a two-way street
Both of you own the trip
When you agree to a trade you’re responsible for your item until your Trade Partner receives it, and they’re responsible for theirs. Two closets, one shipping process, equal ownership until both pieces are safe and sound.
We’re a platform, not a retailer
Which means we can’t refund an item that’s lost or damaged in transit. What we can offer is our time, our energy and our advocacy — chasing the carrier, filing the claim, and staying on it until it’s made right.
Trust, with a safety net
Trading takes trust and a little appetite for risk. Most trades go beautifully. For the ones that don’t, Trade Protection is the layer underneath.
What it is, and what it isn’t
What Trade Protection is
- An additional support service from Lucky Sweater, designed to be used alongside accurately insuring your trade value for maximum coverage.
- End-to-end claim handling and priority support, available as an add-on for any trade shipped with our integrated in-app service.
- Complimentary on every Sustainer 🍀 trade shipped in-app, and $2.99 per trade if you’re not a Sustainer yet.
What it is not
- A return policy. We can’t reimburse you if an item arrives not as expected, or if it’s lost or damaged in transit. For full secondhand retail value, insure the full monetary value of your trade with the carrier.
- Item insurance. That’s a separate thing — and it’s now built into in-app shipping, with more available to buy.
Insurance is the other half of the story
Every trade shipped in-app now includes up to $100 of insurance, and you can buy additional coverage without leaving Lucky Sweater. Shipping in-app is easier and safer, because it’s the only way we can step in when something goes wrong in transit.
For example: trading a piece valued at $50? Ship it in-app and it’s fully covered for $50 — no extra insurance needed.
What Trade Protection covers
Four things happen the moment a protected trade goes sideways.
Claims, handled end to end
We contact the carrier, file the paperwork including item price comps, and manage the insurance claim from start to finish until you’re reimbursed for the insured value of your traded item.
A $250 backstop
If the carrier denies the claim we filed, we compensate you for the insured value of your item, up to $250. For anything precious, buy extra insurance so the full resale value is covered.
Priority support & mediation
Trading issues jump the queue. A real person on our team reads your message and helps both sides find their way to an outcome.
Trade-backs, both ways
In the rare case an item is significantly misrepresented, we mediate the conversation and cover return shipping in both directions so everyone gets their original piece back.
What isn’t covered
- Items that don’t fit
- Items you decide you don’t love IRL
- Trader’s remorse
That last one is the beauty of trading and sharing circular closets — re-list what doesn’t serve you back into the trade-o-sphere.
What counts as misrepresented
- 1The listing details are inaccurate — brand, size, measurements or color.
- 2The condition is significantly different from what was described.
- 3The item arrives with undisclosed flaws that meaningfully change its condition and value.
One rule: ship in the app.
Trade Protection is only available for trades shipped with labels paid for and created through our in-app shipping service. In-app shipping is how we track your trade, verify the shipping details, and hold the information we need to step in and help if something goes wrong.
Buy the label outside Lucky Sweater and we simply can’t see the trade — which means we can’t advocate for you when it matters.
Sustainers get it on every trade
Want every item you trade covered and protected — plus the rest of the premium benefits and experiences on Lucky Sweater? Become a Lucky Sweater Sustainer 🍀.
Still have questions?
Our team reads every message. Email us any time, or browse the help centre for the quick answers.
Our Shipping & Trade Protection policies were last updated 30 June 2025, shaped by community feedback.
Read the community guidelinesTrading happens in the app.
Trades, trade-backs and in-app shipping all live in the Lucky Sweater app. Protection travels with you.