Community Guidelines
Last modified: March 15, 2023
Our guidelines were developed to help make every experience feel safe, respectful, and fun. Everyone who is a member of Lucky Sweater, no matter which groups and communities joined within the app, is expected to follow the guidelines.
Treat everyone with respect and generosity
We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on misconduct, threatening and rude behavior, unwanted contact, discrimination, and more.
- No threatening or rude behavior
Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language that could be disrespectful or threatening. Also, please be kind and respectful during trades and discussions. Please follow through on commitments made and keep each other safe during online and in-person interactions. - No discrimination
You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as age, weight, color, disability, gender identity, marital status, socioeconomic status, national origin, race, religion, sex, or sexual orientation. People that incite violence or that promote hate based on identity or vulnerability will be banned. - Keep private interactions confidential
We assume that email and private message content is intended only for the recipient(s). Do not post addresses, tracking numbers, private messages, chat transcripts, or emails from users in group discussions or any public place. - No spam/unrelated content
Content considered spam is not allowed and we will work with community moderators to remove any spam that appears in listings or comments. This includes discount codes to brands you help promote, cross-postings to resale platforms or social media platforms, duplicate content within the app, deleting and re-posting item posts at a high frequency, click-bait, posts calling for likes/views/follows, advertisements, or income opportunities like those offering quick compensation for little investment. Spam includes any mention of multi-level marketing opportunities and any other content geared toward personal gain. We may also delete shared content from other groups/sites that are irrelevant or lacking in purpose towards swapping or community betterment. Listings noting cross-posting to other platforms are also considered spam and will be removed with a note.In addition to spam, Lucky Sweater also prohibits political and religious content on the app and as part of the trading process, or while attending any Lucky Sweater swap events. Please do not use trading as an opportunity to fundraise for candidates or ask people to join your religious organization. This includes putting notes or pamphlets in trade packages or using your trading partner’s information for any future solicitations. - No misinformation
We may remove content/accounts that are meant to deceive users on our platform.No listings that do not include accurate information
When creating a listing, please be honest in describing your item and disclose as much information as possible. Take care to be thorough and accurate about details such as the condition, measurements, size, brand, where you got the item from (i.e. new from the brand’s store/website, on a secondhand marketplace app, from a friend, at a thrift store, etc.) and include photos that demonstrate the condition when necessary. This way, fellow community members know exactly what it is that they are getting and the risk of a dispute is decreased. If an item received by a fellow community member does not match the details of an item listing or important information like accurate condition wasn’t disclosed, a trade back must be provided.
A trade back means items are returned to the original owners. Should we find your account in violation of this, we may send you an email warning or take permanent or temporary action on your account privileges if this behavior continues.No listings that include images from another person's social media or other marketplace account
Do not upload photos that belong to someone else and/or are pulled from another platform such as Instagram or another marketplace app. - No buying or selling outside of dedicated Buy & Sell Day events
We do not allow buying or selling of items on Lucky Sweater outside of dedicated Buying & Selling Days. This means no soliciting selling in your item descriptions, on your profile, or in chats. This also means no linking out to other social media or e-commerce/resale sites to promote where your items are being sold. The reason being, outside of these special Buy & Sell Days, Lucky Sweater and any communication on Lucky Sweater is for trading and gifting only. - No unclear shipping next steps
We expect all community members to ship items within 3 business days of confirming trades. It's also helpful to confirm when you will be shipping the items and provide a tracking number (you can do so directly in the app by taping "Share tracking number"!) so members can expect when they will receive the item. If you are traveling or cannot ship items within this time frame, we recommend marking your items as "Not Available" until you are able to ship in a timely manner. - Timely communication
Being respectful on the platform also means responding to each other's trade requests and messages in a timely manner. We appreciate responses back to fellow community members within 24 hours. Fellow community members may have other members of the community also inquiring about their items so it is respectful to not keep them or other members waiting.No re-selling of traded items for a vast markup
Items received through a trade should not be sold for profit on other platforms. This goes against our values of respect, generosity, and trading to help our items go to a good and loving home—not for making a large profit. Though we can’t prevent listings on other resale platforms, if we see items continued to be received via generous trades on LS and then sold for large markups on other platforms, we will take one of the actions listed below, depending on how often this occurs.
Follow all laws
You’re responsible for knowing and obeying all relevant local laws.
- Graphic Content.
Do not post obscene, vulgar, or pornographic content. This includes media and text. - Donations and Charities.
All donations requests should be linked to verified charitable entities with contact information clearly visible for all members to confirm if need be. These will be treated on a case-by-case basis for any community-driven charitable initiatives. - Fraud.
We have zero-tolerance for fraud on Lucky Sweater. If you spot something suspicious, let us know. Fraud is any attempt by members to misrepresent themselves, the products they’re selling or swapping, or saying they will ship or meet up and do not fulfill this action. Look out for off-app contact, short-duration listings, and unsafe payment methods that can’t be traced or recovered if there’s a problem. We recommend using the PayPal goods and services option if you are using payment so you are covered by PayPal’s protection policy automatically. - Prohibited items.
We don’t allow the listing of some items (may include but are not limited to): prescription medications or drugs of any kind, illegal weapons, firearms, knives, bodily fluids, breast milk, hazardous materials, pets/animals, used personal items like make-up and sex toys (Certain materials are porous in nature and will act as a reservoir for bacteria, and depending on the material, all efforts to ‘properly sanitize’ the item may be ineffective. Lucky Sweater assumes no liability in the trade of personal items and they are done so at the user’s own risk.), currency trading, human trafficking, or any other illegal items. We also currently do not allow car seat or crib listings due to the possibility of expiration and older items no longer being in accordance with local safety acts and laws. - Copyright/Trademark Infringement.
Unauthorized use of any copyrighted, trademarked, or otherwise branded content is not allowed. Your content is subject to removal based on review when contacted regarding infringement. Knock-off items may be subject to these guidelines.
Your feedback matters
If you want to report an incident, contact us at support@luckysweater.com. If you find yourself in immediate danger, alert your local authorities before notifying Lucky Sweater.
How our guidelines apply to you and to the community.
We have a variety of ways of enforcing our rules, including, but not limited to:
- Asking you to please update or delete an item listing, post, or comment (either initiated by a member of the Lucky Sweater team or one of your community moderators)
- Removing an item listing, post, or comment (either initiated by a member of the Lucky Sweater team or one of your community moderators)
- Removing user accounts from a specific community (either initiated by a member of the Lucky Sweater team or one of your community moderators)
- Suspending user accounts temporarily
- Suspending user accounts permanently
Lucky Sweater reviews all reports submitted to us that may violate our Community Guidelines. Lucky Sweater reserves the right to review on-platform as well as off-platform conduct of account holders when reviewing accounts found to be in violation of the guidelines listed here or found to be deemed harmful to the Lucky Sweater platform based on the proof of information received. Lucky Sweater reserves the right to forward any content violating applicable laws to the authorities for review without warning or explanation. Your account may be put on hold until our review is complete. Not following any of our guidelines may result in the loss of access to your Lucky Sweater account.
- Asking you to please update or delete an item listing, post, or comment (either initiated by a member of the Lucky Sweater team or one of your community moderators)
- Removing an item listing, post, or comment (either initiated by a member of the Lucky Sweater team or one of your community moderators)
- Removing user accounts from a specific community (either initiated by a member of the Lucky Sweater team or one of your community moderators)
- Suspending user accounts temporarily
- Suspending user accounts permanently
Lucky Sweater reviews all reports submitted to us that may violate our Community Guidelines. Lucky Sweater reserves the right to review on-platform as well as off-platform conduct of account holders when reviewing accounts found to be in violation of the guidelines listed here or found to be deemed harmful to the Lucky Sweater platform based on the proof of information received. Lucky Sweater reserves the right to forward any content violating applicable laws to the authorities for review without warning or explanation. Your account may be put on hold until our review is complete. Not following any of our guidelines may result in the loss of access to your Lucky Sweater account.
Thank you for choosing to help make Lucky Sweater a safe, kind, and welcoming community.
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