Welcome to LS, we’re so happy you’re here!

We expect all community members to ship items within 3 business days of confirming trades and sales, unless clearly communicated with your trade or sales partner in a direct message.

Once you’ve agreed to a trade, follow through. Remember, a trade is a promise between two people.

Respond to trade requests and messages within 48 hours when you can. Things come up — but other members are often waiting on your reply to make their own trade plans, and leaving requests hanging means someone else is sitting on an item they could have moved forward with. Trading offers a unique opportunity to state your needs and practice consent culture, and letting folks know how you feel is a great place to start. If you know you’ll be slow to respond for a stretch, let people know.

Ghosting mid-trade — going silent after committing, not shipping after you said you would, or disappearing without resolving an issue — is one of the most harmful things you can do on LS, because someone on the other end is now stuck. If something has come up and you can’t follow through, say so. Almost any honest communication is better than silence.

Repeated ghosting affects your standing on LS. Depending on the pattern and impact, this may include warnings, restrictions on your trade activity, or removal from the community.

Lucky Sweater is designed to be a low-pressure, community-centered platform. All members are expected to respect each other’s time, pace, and comfort levels when it comes to trade decisions and communication.

Pressuring others for a quick response, creating urgency around trades, or repeatedly following up in a way that feels demanding or coercive is not allowed. We expect members to assume good intent and give each other space to engage on their own timeline, especially when someone has an active “away” status set. Away mode is there for a reason — please respect it.

For custom or commissioned Me Made items, makers must provide a clear timeframe to deliver the item, and provide any updates in case of delay. Traders or buyers can pull out of commissions if they have not heard anything from the maker after repeated attempts at contact, but must involve LS support via [email protected] to cancel the sale or trade.

People give the gift of being genuinely themselves on LS, which means this space is a container for big feelings. Be thoughtful about where and how you bring charged topics into community spaces, and be mindful of topics that may be triggering for others. Most people aren’t trying to cause harm; they just don’t know yet. A kind correction goes a lot further than a pile-on, and it’s a lot more LS.

If a thread starts to feel hostile or exhausting, even if no single comment clearly crossed a line, we may step in by disabling comments or removing the post.

We don’t allow promoting specific items in your closet or requesting specific items you’re searching for through discussion posts except in our Me Made group, where we allow promoting commissions and ISOs for supplies or an item you’d like custom created by a member of LS. The intent here is to keep the focus of discussion posts to topics that benefit the whole community.

We encourage LS users to use the ISO section of their profiles to keep track of and broadcast what they’re looking for. We do allow calls to the community for everyone to share similar items in their closet, and seasonal gift-giving threads.

We also don’t allow ISO discussion posts unless you’re looking for general recommendations.

We do, however, allow Me Made makers to gauge interest in commissions to be traded or sold on the platform in the Me Made group only. We <3 our LS maker community!

Unlike other secondhand platforms, we have intentionally designed LS to encourage direct communication between buyers and sellers. Please don’t take advantage of this by asking members to pay for items off-platform. We encourage the community to report members who make this request so we can look into it.

Items you receive through trades on LS are part of a community exchange — not inventory for your resale business. Trading on LS and then flipping those items for profit elsewhere violates the trust that makes trade work here. We can’t monitor every other platform, but if we see a pattern of items acquired through LS trades being resold for profit on other platforms, we’ll take action — including warnings, restrictions, or removal from the community, depending on the scope and breach of trust.

If an item doesn’t work out for you, relist it on LS — that’s part of the unique beauty of this space.

One of the most amazing things about this community is our love of gifting. Any item on LS can be available as a gift by updating its exchange preference to gift. Once an item is marked as a gift, other members can request it, and just pay shipping. It’s up to you, the giver, to decide who to send it to — you might choose the first person who asks, someone who’d really benefit from the item, or whatever feels right. There’s no wrong way to decide, and members shouldn’t take it personally if their request isn’t accepted.

If you receive a gift on LS, no reciprocity is expected. A thank-you is always nice, but no trade or return gift is required — the whole point is that it was freely given.

When a gifted item no longer serves you, the most LS thing you can do is gift it forward. We encourage all items that were received as a gift to continue as a gift to keep the generosity flowing.

Our anti-discrimination policy applies everywhere on LS — in posts, looks, comments, listings, and bios. It includes but is not limited to: discrimination based on traits such as age, size, ability, gender identity, marital status, political beliefs, socioeconomic status, national origin, race, religion, sexual identity, or sexual orientation.

LS works because trading is built on trust. When two people agree to swap, they’re making a small promise to each other — show up, follow through, treat the exchange with care. That trust is the whole foundation, and we protect it.

Sharing what you care about is welcome — campaigning for a candidate, recruiting to a religious organization, or pushing a cause is not. That applies to posts, comments, and discussions, as well as the trade process and LS swap events. It also includes putting notes or pamphlets in trade packages, and using your trading partner’s contact info, address, or trust for any future outreach.

The line is the difference between participating in the community as yourself and using the community as a captive audience. When someone agrees to swap a sweater, they’re agreeing to swap a sweater. Anything beyond that has to be invited.

You’re responsible for knowing and obeying all relevant local laws.

Do not post obscene, vulgar, or pornographic content. This includes media and text.

All donations requests should be linked to verified charitable entities with contact information clearly visible for all members to confirm if need be. These will be treated on a case-by-case basis for any community-driven charitable initiatives.

We have zero-tolerance for fraud on Lucky Sweater. If you spot something suspicious, let us know. Fraud is any attempt by members to misrepresent themselves, the products they’re selling or swapping, or saying they will ship or meet up and do not fulfill this action.

We will remove content/accounts that are meant to deceive users on our platform.

We don’t allow the listing of some items (may include but are not limited to): prescription medications or drugs of any kind, illegal weapons, firearms, knives, bodily fluids, breast milk, hazardous materials, pets/animals, used personal items like make-up and sex toys (Certain materials are porous in nature and will act as a reservoir for bacteria, and depending on the material, all efforts to ‘properly sanitize’ the item may be ineffective.) Lucky Sweater assumes no liability in the trade of personal items and they are done so at the user’s own risk. We also currently do not allow car seat or crib listings due to the possibility of expiration and older items no longer being in accordance with local safety acts and laws.