The Lucky Sweater Way

Trading works because two people trust each other to be honest about what they’re swapping. The person on the other end should know exactly what they’re getting before they commit.

If an item arrives and doesn’t match the listing — wrong condition, undisclosed damage, missing details that would have changed the other person’s mind — a trade back is required, meaning both members return the items to their original owners. Repeated issues with listing accuracy may lead to a warning or restrictions on your account.

Every item on Lucky Sweater is available for trade. Members set their own preferences — ISOs only, size or style trades, gifting, or “try me” — and can also list items for sale.

• Keep selling language out of item descriptions, profiles and chats. Pricing lives in its own optional field, so members who prefer a trade-only experience can hide it entirely.
• No linking out to other resale platforms or external storefronts to promote your items.
• Respect trade-only preferences. If a member has listed an item as trade-only, don’t pressure them to sell.

• Ship within 3 business days of confirming a trade or sale, unless you’ve clearly agreed otherwise with your partner in a direct message. Confirming when you’ll ship and sharing a tracking number is even better.
• Travelling, or otherwise unable to ship in that window? Update your Away status and mark your items “Not available” until you can. A note in your Away message saying you’re slow to ship isn’t enough on its own.
• Respond to trade requests and messages within 48 hours where you can. Others are often waiting on your reply to plan their own trades — and if you know you’ll be slow for a stretch, say so.
• Once you’ve agreed to a trade, follow through. Going silent after committing, not shipping when you said you would, or disappearing without resolving an issue is one of the most harmful things you can do here, because someone is left stuck. Almost any honest message beats silence.
• Repeated ghosting affects your standing, and depending on the pattern and impact may mean warnings, restrictions on your trade activity, or removal from the community.

• Items you receive through trades are part of a community exchange, not inventory for a resale business. Trading here and flipping those pieces for profit elsewhere breaks the trust that makes trading work.
• We can’t monitor every other platform, but a pattern of items acquired through trades being resold for profit will mean warnings, restrictions or removal, depending on the scope and the breach of trust.
• If something doesn’t work out for you, relist it here. That’s the unique beauty of this space.

Discussions are for connecting and learning — fit and care tips, brand questions, sustainability, styling, handmade projects, recommendations. A few things belong elsewhere.

• No promoting specific items from your closet, unless they’re available to request as a gift or you’re inviting everyone to share from their closets too.
• No ISO posts for specific items. General recommendation requests are very welcome — “looking for natural fibre swim recs” works, “ISO babaà no.18 in pine” doesn’t.
• No promo codes, referral links or outside sales. Sharing a code for a small brand you genuinely love, in a relevant thread, is community; the same code posted across threads, in item descriptions, or as part of a brand partnership is spam. If you’re not sure, ask yourself whether you’d post it with no kickback involved.

• When two people agree to swap, they’re making a small promise to each other — show up, follow through, treat the exchange with care. We protect that.
• Don’t use the trade process or swap events to fundraise for candidates, recruit to religious organisations or push a cause. That includes notes and pamphlets in trade packages, and using a trading partner’s contact details, address or trust for future outreach.
• When someone agrees to swap a sweater, they’re agreeing to swap a sweater. Anything beyond that has to be invited.

• Any item can be made available as a gift by setting its exchange preference to gift. Members can then request it and just pay shipping.
• It’s up to you, the giver, to decide who receives it — the first person who asks, someone who’d really benefit, whatever feels right. There’s no wrong way to decide, and nobody should take it personally if their request isn’t accepted.
• If you receive a gift, no reciprocity is expected. A thank-you is always nice; a trade or a gift back is not required.
• When a gifted item stops serving you, gift it forward. That’s how the generosity keeps moving.